When you’re selling your house, expect many people to “intrude” on your privacy. If your house is being handled by agents, then the majority of the calls and inquires will be handled by them. If you sell your house on your own, then you have a big job with you.
As an independent home seller, you may be flooded by a long line of emails and unending phone calls from potential buyers. Answering emails will not pose much of a problem since you have time to compose your thoughts and you can do those at your own convenience. Handling phoned inquiries is another matter altogether.
One thing you should remember about conducting your business through the phone is that, contrary to what you may think, you are not invisible. The person on the other end of the line can sense your mood at that particular time. If you’re angry, bored or irritated, although they can’t see your facial expressions, they can feel your emotions through the tremor of your voice. With this in mind, try to be warm and friendly. No matter how inane their questions are, do not show your irritation.
In addition to this, you have to know every little thing about your home. It would be safe to assume that you already know the basics (how many bedrooms, toilets, how many cars can the garage accommodate), but you should also be prepared to answer other unexpected questions (i.e. when was the last time you had the property treated for termites). Nothing will irk a buyer more than someone who does not know much about what they are selling.
It might be best if you could deal with all phoned-in inquires yourself. However, within the eventuality that you simply can’t stay home, ensure that you leave specific instructions with somebody that would manage to taking these calls. If there is no-one to get the job done well, then be sure you can be contacted through your mobile phone.
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